FAQ – allhaus.shop

Frequently Asked Questions (FAQ)

Welcome to Allhaus.shop! Below you’ll find answers to the most common questions about our women’s handbags, ordering process, shipping, returns, and more. If you need additional assistance, feel free to contact our customer support team — we’re always here to help.

1. What types of handbags do you offer?

We specialize in a curated selection of high-quality women’s handbags, including tote bags, crossbody bags, shoulder bags, clutches, mini bags, and luxury-inspired fashion handbags. Our catalog is designed to suit every style — from everyday essentials to elegant occasions.

2. Are your products authentic?

All items sold on Allhaus.shop are sourced from trusted manufacturers and quality-guaranteed suppliers. We focus on premium craftsmanship, fashionable design, and durable materials. Each product undergoes quality checks before shipping.

3. How do I place an order?

Simply browse our collection, select your favorite item, choose color/size if applicable, and click Add to Cart. Proceed to Checkout, fill in your shipping details, and complete the payment. You will receive an order confirmation email immediately after purchase.

4. What payment methods do you accept?

We support secure online payments, including major credit/debit cards, PayPal (if enabled), and other widely accepted global payment methods. All payment information is encrypted to ensure your safety.

5. Do you ship worldwide?

Yes, we offer worldwide shipping to most countries. Shipping availability to certain regions may vary based on logistics conditions or customs restrictions.

6. How long does shipping take?

Processing time usually takes 1–3 business days.
Estimated delivery times:

United States / Canada: 7–15 business days
Europe: 7–15 business days
United Kingdom: 7–12 business days
Asia / Australia: 7–15 business days
Other countries: 10–20 business days

Note: Delivery times may vary due to customs procedures or carrier delays.

7. How can I track my order?

Once your order ships, you will receive a tracking number via email. You can track the shipment on our Order Tracking page or through the carrier’s website.

8. Can I cancel or change my order?

Orders can be modified or canceled within 12 hours after purchase, as long as they have not been processed for shipment. Please contact customer support immediately if you need to make a change.

9. What is your return & exchange policy?

We accept returns and exchanges within 14 days of delivery for unused items in their original condition and packaging. Items showing signs of wear, damage, or alteration are not eligible.

Return shipping fees may apply unless the product is defective or incorrect.

10. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of receiving your package with your order number and photos of the issue. We will arrange a replacement or refund as soon as possible.

11. Do you offer refunds?

Yes, refunds are issued once returned items are inspected and approved. Refunds are processed to your original payment method. Processing time may vary depending on your bank.

12. Are customs taxes and duties included?

Import taxes, customs fees, or duties may apply depending on your country’s regulations. These charges are the buyer’s responsibility and are not included in product or shipping prices.

13. How can I contact customer service?

You can reach us through our Contact Us page or by email. Our support team typically responds within 24 hours (business days).

14. Do you offer discounts or promotions?

Yes! We regularly offer seasonal discounts, special deals, and exclusive coupon codes. Subscribe to our newsletter or follow us on social media to stay updated.

15. How can I care for my handbag?

To maintain your bag’s beauty and longevity:

Store it in a cool, dry place
Avoid direct sunlight for long periods
Wipe gently with a soft cloth
Keep away from sharp objects
Use dust bags for long-term storage

Proper care ensures your handbag stays elegant and durable for years.

Thanks for choosing Allhaus.shop!

We appreciate your trust and aim to deliver an enjoyable shopping experience, high-quality products, and excellent customer service. If you have any questions or concerns, please don’t hesitate to contact us.